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Finance & CRM Administrator

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Location: London - 3 days per week in the office, 2 home-based

Contract Type: Permanent

Salary: £28,000-£30,000pa depending on experience

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• Join a unique arts charity with a powerful social mission.

• Play a key role in the organisation's digital transformation.

• Enjoy a varied role across finance, CRM, and administration.

• Benefit from extra leave for your birthday and for volunteering.

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Our client, a unique London-based museum and charity, is looking for a Finance & CRM Administrator to join their team. This is a fantastic opportunity to support an organisation that uses the power of the arts to transform lives, playing a vital part in its ongoing growth and digital development.

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Company Overview

This arts and heritage organisation tells a compelling story of care and social change. Having recently secured major national funding and a long-term lease on its building, the charity is embarking on a bold new strategy. It focuses on creating social impact through award-winning creative programmes for young people and collaborations with community partners. The culture is collaborative, proactive, and agile, with a small, dedicated team committed to making a difference.

Position Overview

As the Finance & CRM Administrator, you will be a central member of the team. You will ensure the smooth and accurate running of the organisation's financial and supporter relationship systems. This role is essential for improving processes and supporting both the finance and fundraising functions, directly contributing to the charity's ability to achieve its mission. The role is highly varied and will be roughly evenly split between financial admin and CRM/database admin - so experience in both is highly desirable.

Responsibilities

>Finance

• Process all sales, purchase, and banking transactions accurately.

• Manage the sales ledger, including invoicing and credit control.

• Complete bank and cash reconciliations in a timely manner.

• Support the team with financial reporting and Gift Aid claims.

• Train and support staff in using the Xero accounting system.

>CRM

• Maintain and update the Beacon CRM with fundraising data.

• Process donations, pledges, and membership scheme payments.

• Ensure all contact records are accurate and GDPR compliant.

• Monitor data quality and lead on CRM system improvements.

• Assist staff with CRM use and building reports.

>Administration

• Provide basic IT support and manage digital system logins.

• Manage the ordering of office supplies and equipment.

• Support the Director's Office with governance and meetings.

Requirements

• Experience with financial systems like Xero, Sage, or QuickBooks.

• Proven experience using not-for-profit CRM databases (e.g., Beacon) - or equivalent in the commercial/public sector

• Excellent financial, administrative, and analytical skills.

• Strong interpersonal skills to communicate with a wide range of people.

• The ability to work independently and take initiative within a small team.

• Proficient IT skills, including Microsoft 365 and SharePoint.

• An appreciation for the aims and values of an arts and social impact organisation.

Benefits include:

• 25 days of annual leave plus bank holidays.

• Additional day off for your birthday and for volunteering.

• A group contributory pension scheme after three months.

• Discounts in the museum shop and with local businesses.

• Access to season ticket, rental deposit, and cycle to work loans.

• Free access to a fully funded Employee Assistance Programme.

• Support for your training and development via an online platform.

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Alongside these benefits, you will join a collaborative and mission-driven team. You will play a key part in an organisation dedicated to creating positive social change through the arts.

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How to Apply

Please send your CV by the closing date for further consideration.

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Key dates

Closing date: Friday 7th November at 10am

1st stage interviews: 11th November (onsite)

Final interviews: 12th November (onsite)

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